Customer Service » FAQs » ActivMember
To create an online ActivMember account you must already be a Proactiv ActivMember. Membership is free once you’ve purchased your first Proactiv System.
When you receive your first shipment, you will receive an invoice that contains your customer number. On the ActivMember homepage, there is a link that says ‘Set up your account’. Click on that link and fill out the form on the page and be sure to include your customer number.
After you hit the ‘Register’ button, you will receive an email confirming your registration. Use your email address and the password you chose to then login to the site.
As a Proactiv ActivMember you have access to:
Please visit our Forgotten your Password page and enter in the email address you used to sign up for your online account.
A new temporary password will be emailed to you within 2 hours. When you login in you will then be asked to change the password.
No, only New Zealand residents have online access to the online ActivMember site in New Zealand.
If you are an Australian resident, please go to myproactiv.com.au
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Proactiv Solution Renewing Cleanser and Proactiv Solution Repairing Lotion contain Benzoyl Peroxide 2.5%w/w. For the management of acne. Medicines have benefits and some may have risks. Always read the label carefully and use only as directed. If symptoms persist or you have side effects, consult your healthcare professional. Guthy-Renker New Zealand, Auckland. TAPS NA1266. The information on this website does not replace the individual advice of your healthcare professional.