All systems include our powerful, blemish-fighting 3 Step System of Proactiv products
Our basic 3 Step System, plus Oil Free Moisture with SPF 15 and Deep Cleansing Wash.
Simply try Proactiv Solution for up to 60 days (from date of purchase). If you are not totally satisfied with the results, simply return the bottles - even if they are empty, within 60 days of purchase - for a complete refund of the purchase price (less postage and handling).
Post your product reviews here.
If you have a question about a product or about your order, please contact us here.
All submitted reviews become the licensed property of Guthy-Renker Australia Pty Ltd as set forth in our Terms & Conditions.
Your reviews will be reviewed by our staff and, subject to our terms and conditions, may be posted within 5 business days.
April 15, 2014
I LOOOOOOOOOOOOOOVEEEEEEEEEE Using this product
February 21, 2014
I have been using proactive for a while but its does not prevent the spots coming up and I have some light purple scarring I have also been taking the drug Doxy Cycline Hyclate it worked for the first few weeks but now they keep coming back its not terrible but still annoying the main thing i wont gone is the scarring. Any Ideas?. Plus any tips on how to prevent the spots, like if you were in contact with something that causes it, help me?
GUTHY-RENKER RESPONSE: It sounds like you are experiencing a variety of issues. So we suggest you stop using Proactiv and consult your doctor. For your information, Proactiv does not deal with scarring.
< 18 years
February 13, 2014
Hello, I've had many pimples affecting my confidence for quite some time now. In high def cameras my face would clearly show the imperfections that can't go away even with the products that I use. Which isn't helping me at all. I've read the reviews here and I seem to trust this product that will really help me once and for all. I haven't used any of the proactiv products nd I'd like to know which is best for a 15 year old girl to use? Thanks :) GUTHY - RENKER RESPONSE: Hi Hazel, thanks for reaching out to us. Our basic 3 Step System is only $29.99 with FREE P&H (limited time offer) and contains the three core products to fight existing blemishes and prevent future breakouts. The Cleanse – Step 1, contains tiny exfoliating beads which helps to gently remove excess oil and dead skin to keep pores from clogging. Tone – Step 2, helps to balance skin tone and remove dead skin cells and excess oils. The Repair – Step 3, gets to the source of the problem, targeting existing pimples and controlling future breakouts. The Proactiv system is different because of our exclusive Benzoyl Peroxide microcrystal technology in the Cleanse and Repair that work hard to clear and prevent blemishes. We estimate that over 85% of people with mild to moderate skin problems will see an improvement with usage over 6-8 weeks, and some people see results within 3 to 4 weeks. We also have a 60 day money back guarantee which means you can return it, if you are not satisfied with the results. Take a look at our website, there is a lot of useful information about our products there for you: http://www.proactiv.co.nz/how-proactiv-works.aspx.
February 5, 2014
Hi for christmas I received proactiv as a gift from my sister, she gave me deep cleansing wash, toner, spf 15 moisturiser, refining mask, night cream, only. It's been a month and at first my skin cleared up, but now it's breaking out in places I haven't had breakouts before. Is that normal? If so, will it pass? I am pretty sure that I'd like to try the proactiv deluxe or the one for teens. Since using proactiv my skin hasn't been oily at all, so would it be better to stick with the deluxe with the moisturiser i have already been using? Plus with billing, just wondering if you pay, when u get the 3 months supply, the entire cost or whether you can pay per month instead? Thank you. GUTHY-RENKER RESPONSE: Hi Ella, we are glad that Proactiv initially worked well for you. The life cycle of a pimple begins around 2 -3 weeks before it appears on the surface of the skin, so your new breakouts might be the result of those hidden pimples coming to the surface to clear. Persistence is the key. The products you have been using do not contain the benzoyl peroxide which is the major pimple fighting ingredient contained in our core 3 step system, so a change to the Proactiv Deluxe Kit that includes that effective pimple fighter might be a good move for you. We think you would like the Proactiv Deluxe kit as it includes our core 3 step system and the Deep Cleansing Wash which is mostly used as a body wash to help rid of pimples that are on the body, and the Oil Free Moisture is a sunscreen enriched moisturiser used to help protect his skin from the sun’s harmful rays which you seem to be already using. So it has all the products you need for all over clear skin! With payment, you will get charged per month at $49.99 per month over 3 months (total $149.97) + $12.99 P&H. Hope this helps!
January 29, 2014
Hi I have just started using proactive for the past two weeks .. I am using the t-zone one I think? I mainly get avens around my chin and mouth and I'm finding that using proactive two times a day dries out my face so I've just been using it once, is there another product for say sensitive skin?? GUTHY-RENKER RESPONSE: Hi Megan, thanks for reaching out to us. For skin prone to sensitivity, we recommend our products that contain salicylic acid. You could try using our Deep Cleansing Wash as your night time cleanser and we recommend that people always use a moisturiser to hydrate skin and help prevent dryness – our Clarifying Night Cream is a dual purpose formula that fights blemishes while keeping your skin moisturised. Daily maintenance is the key to helping prevent future breakouts and keeping skin hydrated. You could find these products here: http://www.proactiv.com.au/products.aspx. We wish you the very best of luck.
Hello, I have been having acne problems since my early teens, and I'm now 26 turning 27 this year and its like when I was 13, random breakouts, white and blackheads all over my nose, dark patches up the sides of my nostrils, My t- zone is oily 1 day dry the next, My back is disgusting and the same with my chest, I've tried multiple products with no results and sometimes with bad reactions on my skin. My main concern is the pores on my nose. could you recommend something from proactive for me? GUTHY-RENKER RESPONSE: Hi Jeanette, have you tried our 3 step system - http://www.proactiv.co.nz/order-now.aspx? The system can help clear up blackheads and fights existing and prevents new breakouts from forming. The key is prevention, for your body breakouts you can try our Deep Cleansing Wash which is included in our Proactiv Deluxe System. We also recommend the Proactiv Pore Cleansing System, which can help to remove blackheads and lifts away unwanted dirt and oil from pores. Or you could also try the Pore Refining Peel. It contains Glycolic Acid which refines and renews dull, uneven skin making pores appear smaller and skin looking brighter and more radiant. Using either of these once a week can help to minimise the appearance of pores. You can check them out here - http://www.proactiv.co.nz/products/full-proactiv-range/skin-problem-solvers
January 12, 2014
Okay, I have been battling acne for as long as three, almost four years!! The worst thing about this, is the fact that I'm only fourteen. I just turned fourteen in November! My skin is oily one day, the next dry?! I don't understand :( I have many fairly big pores all over my face and scaring on cheeks, chin and forehead, patchy skin! What products in the proactiv range can you recommend for me? Which system do you think will work best for me?? I've used the simple three step system ONCE and it instantly worked...so I'm choosing to trust this to use it consistently. GuthyRenker, can you recommend a system for me and extra products to suit my patchy skin and stuff?? GUTHY-RENKER RESPONSE: Hi Jordin, great to hear that the 3 step system is working so well for you. The Tone should help with the enlarged pores. You might want to consider the Deluxe System containing Oil Free Moisture as well as the 3 step system. The Oil Free Moisture with SPF15 is designed for oily skin to provide some hydration without adding to the oiliness. This may be the right solution for your skin to help with your dryness. A moisturiser is very important for your skin. Take a look at our website, there is a lot of useful information about our products there for you: http://www.proactiv.co.nz/how-proactiv-works.aspx
January 9, 2014
Hi, I tried to use proactive a few years ago and the toner really burnt my skin, I however didn't have a problem with the wash or the moisturizer. I am almost 40 and been suffering with my skin for years now and have tried out many different products. I have an oily t-panel and get a lot of acne on my forehead, I do worry about this product drying my skin out too much though, and not being able to use the tonner which is to strong. Do you have any suggestions please? GUTHY-RENKER: Sorry to hear that the toner didn’t suit your skin. Proactiv has a wide range of products that can help clear blemishes. We’d love to help you figure out a combination of products that may work for you and help you clear your skin. You said the wash and the moisturiser were okay. Was that the Deep Cleansing Wash and the Green Tea Moisturiser? When you previously tried Proactiv, did you use the Cleanse and Repair with benzoyl peroxide? And don’t forget, we have a money back guarantee, so if you find one product doesn’t suit, you can return it for a refund of the purchase price.
Hi my name is Aj, and I was wondering if there is any Proactiv product that helps clear pimple scars? GUTHY-RENKER RESPONSE: Hi AJ, thanks for reaching out. While we don’t have a product that specifically targets scars, you can try using the pore refining peel which may help fade the appearance of superficial blemish scars. Or you can try the Dark Spot Serum which can help to fade the appearance of skin discolouration and improve the look of dark marks. Both products can be found on our website: http://www.proactiv.co.nz/products/full-proactiv-range/skin-problem-solvers.
December 1, 2013
LOVE PROACTIV! works so well! Came off for about 3 months and skin went bad and went back on skin cleared up rapidly! I trust this product!
November 6, 2013
I have always been skeptical about products like this one. My friend swears by proactive and bought me some to try it out. Its been 2 months now and i have noticed the results!! My skin has cleared up, i have an even skin tone and my face isn't so oily! Although i still get the odd pimple it is nothing compared to what i use to get. No longer a skeptic and have recommended your product to others!! Thanks to my friend for introducing me to it and also to you guys! :-)
October 1, 2013
have been using Proactive for the last month and a bit. Since using it I have noticed a huge difference! My face is no longer red and my stubborn pimples are fading. The purple marks from my pimples are disappearing before my eyes. This is the only product that I have found that works. I have more confidence and love not having to wear makeup to hide anything. Thanks so much Proactiv, such a lifesaver!
September 26, 2013
Hi my name is Jess, i have been using Proactive for 1 month and a half now it has improved my skin. I still get the odd pimple and there are still some there, i have a few black heads still will the 3 step system get rid of black heads aswell? Thank you so much Proactive i have so much self conferdance now after using Proactive its the best product i have used. GUTHY-RENKER RESPONSE: Hi Jess, thank you for sharing and great to hear that Proactiv work so well for you :)
The 3 step system will work on blackheads as well. However, if you want some extra help, we recommend the Proactiv Pore Cleansing System, which can help to remove blackheads and lifts away unwanted dirt and oil from pores. Or you could also try the Pore Refining Peel. It contains Glycolic Acid which refines and renews dull, uneven skin making pores appear smaller and skin looking brighter and more radiant. Using either of these once a week can help to minimise the appearance of pores. You can check them out here - http://www.proactiv.co.nz/products/full-proactiv-range/skin-problem-solvers.
I am approaching 30 and still have mild to moderate breakouts of pimples (especially in my t-zone) and very oily skin. I have tried a range of face washes that have not helped. I am not keen to use a product that contains benzoyl peroxide on my face. I have heard of a lot if success stories from using proactive and am wondering if you offer facial products to suit what I'm after??
I am approaching 30 and still have mild to moderate breakouts of pimples (especially in my t-zone) and very oily skin. I have tried a range of face washes that have not helped. I am not keen to use a product that contains benzoyl peroxide on my face. I have heard of a lot if success stories from using proactive and am wondering if you offer facial products to suit what I'm after?? GUTHY-RENKER RESPONSE: Hi Nat, you can try our Proactiv products with Salicylic Acid, the Salicylic Acid is a more gentler solution to breakouts. Our Deep Cleansing Wash, and Cleansing Body Bar contains Salicylic Acid to help purify the pores. You can find it online here: http://www.proactiv.co.nz/products/full-proactiv-range/body-care-products. We also recommend the Clarifying Night Cream which combines salicylic acid to help clears pores and retinol A to fight the visible signs of ageing - http://www.proactiv.co.nz/products/full-proactiv-range/skin-problem-solvers/clarifying-night-cream. Thanks Nat and hope this helps!
September 10, 2013
I have used proactive products before and it works really well you just have to give it time but it does work in my teens i had .... ance was very self concious would wear makeup and concealer just to hide blemishes or large pimples when really i was nolt allowing my skin to breathe just made it worse, i had acne on my chest, arms, back, neck and face went to dermatologists and my initial consulation and medications from my first visit costed $800 dollars and young people don't have that money and i'm sure parents don't either but proactive really does work and it's the best thing you could do to help your teenager or any young people there is nothing worse than being picked oln about you skin and feeling self concious about it, the make up is also great that proactive has i haven't had a problem with acne since i have to young sons now and i would get it for them when they get to there teens if they have problems so thanks proactive. I have tried every product on the market and it just made it worse didn't clear up or would dry out my skin completly i didn't see any change and was very sceptical to try, but please don't hesitate to try this product. Thanks proactive and guthry renker
August 23, 2013
I am nearly 40 years old and have suffered from bad skin all my life. Now I am dealing with wrinkles and pimples at the same time. Is this product ok to use on older skin, I'm worried it might be too strong. Does it reduce the signs of open pores and blackheads, both of which I still suffer from at this age! Thanks. GUTHY-RENKER RESPONSE: Hi Yasmin, Proactiv is suitable for adults of all skin types who have blemish prone skin. The Tone - Step 2 which is part of our core 3 Step System contains Glycolic Acid, which is a mild AHA. Glycolic acid is an ingredient in the formula that helps remove dead skin cells, revealing a younger-looking complexion. We also have a range of eye creams and night creams designed specifically for blemish prone skin and anti-aging. You might like to consider using our Clarifying Night Cream in place of the Repair-3 at night. This luxurious cream has salicylic acid for blemishes in combination with Retinol (Vitamin A) for anti-ageing. So you would keep using the Proactiv 3 step system in the mornings, and use the Cleanse, Tone followed by the Clarifying Night Cream in the evening.With the blackheads and open pores, our Pore Cleansing System can help to remove blackheads and lifts away unwanted dirt and oil from pores. Using once a week can help to minimise the appearance of pores. You can find all these products on our website at http://www.proactiv.co.nz/products.aspx. Thanks Yasmin.
August 20, 2013
hi my names theresa and ive been breaking out for years!! i hate it soooo much that i wear make up everyday that my face is so bad, i also have alot of marks all over my face that it looks so terrible, im just asking would proactive help me get my skin back?? or help me!!! its hard for me to date or go out knowing that im breaking out real bad, ive tryed heaps of clearasil but does not work. please please please help me!!!
GUTHY-RENKER RESPONSE: Hi Theresa, it sounds like you have been struggling with breakouts for a while. If the problem is really bad, then perhaps you should check with a dermatologist first to determine the cause and the best way forward. Proactiv can help with breakouts in many cases, however everybody’s skin is different. We estimate that over 85% of people with mild to moderate acne will see an improvement with usage over 6-8 weeks, and some people see results within 3 to 4 weeks. Unfortunately, pimples can be a cyclical problem that may last for many years. The key is prevention - helping to stop spots before they appear! We recommend ongoing use to keep your skin under control and to help prevent the new pimples from forming. You can find it here: http://www.proactiv.co.nz/order-now.aspx. Also, some makeup can clog the pores and make your blemishes flare up more, so if you like a bit of cover you should try the Blemish Concealer Quad, this light diffusing concealer provides the perfect coverage for imperfections, whilst its special blemish clearing formula works hard to minimise pimples. You can find our breakout friendly make up range here: http://www.proactiv.co.nz/products/full-proactiv-range/oil-free-makeup.
August 15, 2013
Hi i have had acne for about 4 years and its all over my face, i wear make up to cover it up but it still looks terrible. im also on pills for it which are sort of working but not as good as i want. Please Please help me? GUTHY-RENKER RESPONSE: Hi Sarah, unfortunately, pimples can be a cyclical problem that may last for many years depending on what is causing them. It sounds like you are taking a prescription medicine for the problem already and being treated by a doctor for your acne. Whilst we would love for you to try Proactiv to see if it would help with your breakouts, it is best to check with your doctor whether it is appropriate for your particular skin condition and whether combining the pills with another blemish control product would cause any problems. You can download the ingredients lists for the Proactiv core products from our website, www.proactiv.co.nz and discuss with your doctor. Good Luck!
August 12, 2013
Hi, My name is sona, i am facing sever acne problems from last 3 months that's because of the over application of steriods cream, does proactive works on skin atrophy as well....?? i saw the proactive advertisement on TV, Please do suggest me. GUTHY-RENKER RESPONSE: Hi Sona, sorry to hear about your condition. You have indicated you have severe acne, Proactiv is most suited for people who suffer from mild to moderate breakouts, we recommend you speak to your dermatologist for the best way forward. Good luck
July 31, 2013
Hi my name is Stevie-Jean and I have been using proactive for a month and it has cleared my skin dramatically. I never thought a product could clear my skin this fast. Although I do not have visible pimples, I do still have scaring. Does Proactiv have a product that targets scars? GUTHY-RENKER RESPONSE: Hi Stevie-Jean, we are happy to hear that Proactiv is working so well for you, thanks for sharing :). While we don’t have a product that specifically targets scars, you can try using the Pore Refining Peel which may help fade the appearance of superficial blemish scars. Or you can try the Dark Spot Serum which can help to fade the appearance of skin discolouration and improve the look of dark marks. There’s more information available on our website: http://www.proactiv.co.nz/products/full-proactiv-range/skin-problem-solvers.
July 30, 2013
I just recently ordered the "Proactiv for Teens" and I'm just wondering if I will need to pay for the 90 day supply or just what I ordered? GUTHY-RENKER RESPONSE: Hi Thanawat, you will be charged for the initial system that you ordered and then you will receive a 90 day replenishment supply to the same address in your order and will be charged accordingly for it. As we are not sure which system you have ordered, we are not sure what your charges will be, but please contact our Customer Service team on 0800 282 929 and they will be more than happy to explain your membership to you. When you purchase a Proactiv system, you automatically become an ActivMember which entitles you to up to 35% of the entire Proactiv range and you enjoy the convenience of having your 3 step delivered straight to your door, there is no minimum to buy and you cancel anytime. Thanks Thanawat.
July 28, 2013
Hi iv been using Proactive for around a month now, i have noticed improvements in my skin complexion however my skin has become very sensitive to the sun. I do spend a lot of time out doors but i also apply a lot of sun screen. May this product not be suitable for me? GUTHY-RENKER RESPONSE: Hi Tim, Benzoyl peroxide can make your skin more sensitive to the sun. We do recommend that customers avoid excessive exposure to the sun, and use a sunscreen. If you are required to be out in the sun and the use of a sunscreen is not providing adequate protection, perhaps you should consider changing to a product that does not contain benzoyl peroxide like our Deep Cleansing Wash with salicylic acid, you can find it at: http://www.proactiv.co.nz/products/full-proactiv-range/body-care-products/deep-cleansing-wash-475ml. Thanks Tim.
July 26, 2013
Hi, I am 32 weeks pregnant and my skin is breaking out constantly. I would like to purchase the 3 step system. I just want to know if it is safe to use during pregnancy. Thanks. GUTHY-RENKER RESPONSE: Hi Stacey, thanks for getting in contact. We suggest that you consult your healthcare professional before using Proactiv. Good luck!
July 21, 2013
Hi would like to know how to cancel membership as I only would like to try it out and that's all ? GUTHY-RENKER RESPONSE: Hi Felicity, we hope you get the results you are after with Proactiv. You can cancel your order by contacting our Customer Service Team on 1800 338 383. Good luck!
July 18, 2013
Hello I have been using proactive for 3 (or more) months and there are still pimples popping out randomly and some of them are bigger than usual. Is it because its not working for me or is it because of the type of foods I eat? Also does proactive help get rid of the scars too? GUTHY-RENKER RESPONSE: Hi Ruby, pimples can be a cyclical problem that may last for many years with sudden flare ups. It is important to use Proactiv every day (twice a day) to help prevent future breakouts. For those extra stubborn pimples you could try using our Advanced Blemish Cream with 5% Benzoyl Peroxide as a spot treatment. Proactiv doesn’t address scarring, although you can try our Dark Spot Serum which can help fade the appearance of skin discolouration and brightens the appearance of skin tone and texture. A good diet can improve health but don't be afraid to indulge every now and then as part of a healthy, balanced diet. Thanks Ruby.
July 15, 2013
hello i just want to get the big bottles how do i get them ?
GUTHY-RENKER RESPONSE: Hi Jade, if you have already purchased one of our Proactiv systems, you will receive the bigger bottles, which are the 90 day replenishment supply to the same address in your order. When you purchase a Proactiv system, you automatically become an ActivMember which entitles you to up to 35% of the entire Proactiv range and you enjoy the convenience of having your 3 step delivered straight to your door, there is no minimum to buy and you cancel anytime. Alternatively, you can buy these larger bottles individually online at proactive.co.nz. However, buying individually is more expensive than buying in a system. Thanks Jade.
July 13, 2013
I am thinking of buying this for my 15 yr old Grandson. Would the 3 step System be enough,for him,or would he need the proactiv for Teens?
GUTHY-RENKER RESPONSE: Hi Julia, that’s great and such a lovely idea! Our basic 3 Step System contains the three core products to fight existing blemishes and prevent future breakouts which is great for keeping blemishes at bay. Whereas our Proactiv For Teens system has the three step system, including the Deep Cleansing Wash and Daily Oil Control. The Deep Cleansing Wash is mostly used as a body wash to help rid of pimples that are on the body and the Daily Oil Control is great for oily skin as it helps to control shine by absorbing excess oil on the face. Alternatively, you can also go with the Proactiv Deluxe system, which is the same as the Teens system but includes the Oil Free Moisture instead of the Daily Oil Control. The Oil Free Moisture is a sunscreen enriched moisturiser used to help protect his skin from the sun’s harmful rays, which can actually worsen the appearances of blemishes. Should you decide to go with the Teens system we suggest ensuring that your grandson uses a sunscreen everyday! Thanks Julia.
July 10, 2013
I want to purchase the Proactiv Deluxe system, but I do not want the ActivMember Benefits added on to it, as I don't want it to automatically be sent to me.
Let me know if this is possible to remove.
GUTHY-RENKER RESPONSE: Hi Vincent, you can purchase the Proactiv 1,2 and 3 step individually from here: http://www.proactiv.co.nz/products/full-proactiv-range/core-products and you will not receive the ActivMember membership. If you decide Proactiv is the product for you at a later stage (and we hope you do) then do consider joining as an ActivMember, you not only benefit from great savings with up to 35% of our entire Proactiv range, but you also enjoy convenience of having your 3 Step System delivered straight to your door. You can find out more about our member benefits here: http://www.proactiv.co.nz/club.aspx. We hope you will love Proactiv as much as we do! Thanks Vincent.
hi im asking if its possible to use other products when using proactiv cause im going to get it nd jus wondering ?? .. also if you start using it can you stop or do you have to keep going ??
GUTHY-RENKER RESPONSE: Hi Evanora, Thanks for your post. Yes, Proactiv can be used with other skin care products, however, if you are using other skincare products that are prescribed by a doctor, you should consult with your doctor to check the effects of combining them before use. We do recommend using the Proactiv 3-Step System as directed for optimal results. Even when your skin is blemish free we encourage daily use, Proactiv’s cleansing and exfoliating actions control future breakouts and Proactiv can be used as an essential part of your daily clear skin ritual. The key to your success will be staying committed - sticking to your blemish control skin care regimen day in and day out to get clear - and staying with your routine once you are clear. Thanks Evanora.
Hi there, once a month (hormonal) I get a massive breakout of acne. Will this help??? GUTHY-RENKER RESPONSE: Hi Anna, thanks for reaching out to us, and yes Proactiv should be able to help you. Hormones is one of the common causes of pimples, the key is prevention - helping to stop spots before they appear! The life of a pimple begins 2-3 weeks before they surface, our core 3 Step System contains Benzoyl Peroxide designed to fight existing pimples and control future breakouts before they even surface on your skin. We recommend ongoing use to keep your skin under control and to help prevent the new pimples from forming. Take a look at our website, there is a lot of useful information about our products there for you: http://www.proactiv.co.nz/how-proactiv-works.aspx. Good luck!
July 6, 2013
does it really work for kids 12-and-up cause im still not sure ?? and i need answers now please !! ... GUTHY-RENKER RESPONSE: Hi Lina, the recommended age to begin using Proactiv is 12 years and older. You should carry out a patch test though, just to make sure it’s right for your their skin. Proactiv uses a combination of ingredients to help clear and prevent breakouts. Everyone’s experience is certainly different. We estimate that over 85% of people with mild to moderate skin problems will see an improvement with usage over 6-8 weeks, and some people see results within 3 to 4 weeks. Take a look at our website, there is a lot of useful information about our products there for you: http://www.proactiv.co.nz/how-proactiv-works.aspx. We also have a Money Back Guarantee where you can buy the product, try it for up to 60 Days and if you are not totally satisfied with the results you can return the bottles even if they are empty and receive a complete refund (less Postage). Hope this helps! Thanks Lina.
July 2, 2013
Hi there, I'm really keen to try out the basic 3 step system but I'm just wondering how much the automatic new supplies cost? I understand that the first lot will only cost $29.99 + PP but how much for the new supply every three months? Thanks. GUTHY-RENKER RESPONSE: Hi Tori, thanks for getting in touch. When you order the Proactiv 3 Step system for $29.99 + $9.99 P&H you will receive a 30 Day supply pack initially, then you will receive a 90 Day supply in 30 Days (after your first delivery), at the price of $29.99 per month over 3 months (Total $89.97) plus $12.99 P&H per delivery billed to the same credit card and followed by a new supply every 90 days after that. If you have any further questions, then please feel free to give one of our friendly Customer Service reps a call on 0800 557 337 and they will be more than happy to help. We hope you will love Proactiv as much as we do!
June 20, 2013
Hi I've had Cronic winter break outs since I was 17, when I first got the breakouts I used proactive because my cousin suggested it to me. It unfortunately did not work for me and I kept trying for a while.. I am now 23 and still suffering breakouts in winter and i'm tired of it and want to try proactive again but I'm nervous it won't work.. Just wondering if skin types change and if it may be more effective now then before? What are your suggestions? I've also been warned from my doctor against any face wash with beads in it?
GUTHY-RENKER RESPONSE: Hi Paige, if your doctor is warning against face washes with beads in them, then it sounds like your skin is very sensitive regarding exfoliation. Since the Proactiv System does contain products that exfoliate, we do not recommend them for your skin. You are best to discuss with your doctor what the best products would be suitable for your skin condition.
June 5, 2013
Hi Im worried about starting proactiv and not getting the results i want, I Still have acne like i did at 15, i'm over it im highly conscious of how i look and would really want a product that truly works, How soon after starting would i see results? GUTHY-RENKER RESPONSE: Hi Rebecca, Proactiv uses a combination of ingredients to help clear and prevent breakouts. We estimate that over 85% of people with mild to moderate skin problems will see an improvement with usage over 6-8 weeks, and some people see results within 3 to 4 weeks. Our basic 3 Step System is only $29.99 + $9.99 P&H and contains the three core products to fight existing blemishes and prevent future breakouts. Take a look at our website, there is a lot of useful information about our products there for you: http://www.proactiv.co.nz/using-proactiv-solution.aspx.
June 2, 2013
Im from auckland newzealand i am 21 years old,i have pimples on my back and chest, i wish to purchase proactiv, does it come with its own moisturiser? if not what is the best moisturiser to use? and i think my skin is sensitive i have had pimples for as long as i remember throughout my teens. GUTHY-RENKER RESPONSE: Hi Chris, Thanks for your message. For skin prone to sensitivity, we recommend our products that contain salicylic acid. As for the pimples on your chest and back, you can try our Deep Cleansing Wash with Salicylic Acid that helps to clear and prevent blemishes all over your body. For a moisturiser for the body, we have the Clear Zone Body Lotion. More information about these products here are available online: http://www.proactiv.com.au/products/Full-Proactiv-Range. We wish you the very best of luck :)
May 30, 2013
Is this project tested on people or animals? Also can this work on skin that has had a few breakouts, but not many, most caused by stress and is combination? Thanks.
GUTHY-RENKER RESPONSE: Hi Kezz, we do not conduct testing on animals. Yes, Proactiv will help to clear and prevent breakouts. We estimate that over 85% of people with mild to moderate skin problems will see an improvement over 6-8 weeks and some people see results within 3 to 4 weeks. We recommend our basic 3 Step System which is only $29.99 + $9.99 P&H and contains the three core products to fight existing blemishes and prevent future breakouts. There is more information available for you on our website or you can try using our quiz to help you choose: http://www.proactiv.co.nz/choosing-proactiv.
May 23, 2013
I haven't started using proactive yet but would like to, before I buy the product I would like to know, is there a product that I can use with the 3step cleansing process to help with scarring/uneven skin tone? GUTHY-RENKER RESPONSE: Hi Nat, Proactiv doesn’t address scarring, however by using Proactiv you can fight and help prevent blemishes, so they don’t develop to the point they are likely to cause scarring. We do recommend our Dark Spot Serum for you which can help fade the appearance of skin discolouration and brightens the appearance of skin tone and texture. Right now, we are offering it as a free gift with a Proactiv System purchase, you can find it here: http://www.proactiv.co.nz/order-now.aspx. Thanks and good luck!
May 19, 2013
How long will it take to be delivered ?? I ordered it like ten days ago, GUTHY-RENKER RESPONSE: Hi Sam, thank you for your recent purchase. Deliveries to New Zealand generally takes up to 15 working days as our warehouse is based in Sydney. If you have any further enquiries about your order then please contact our Customer Service team on 0800282 929 and they will be able to assist.
May 17, 2013
Hi,I'm from Auckland,New Zealand.I have got black heads and acne around my forehead and I could see wrinkles as well.Plus the skin around my eye area is way lighter than the rest of the face.my skin is bit oily.could you please suggest any Proactiv solution for this.Thanks! GUTHY-RENKER RESPONSE: Hi Tilan, we recommend our Proactiv basic 3 step system which will help to clear your breakouts. To help fight the appearance of wrinkles and blemishes at the same time, we recommend you add the clarifying night cream which combines salicylic acid to help clears pores and retinol A to fight the visible signs of ageing. You can use this at night instead of the Repair. And to moisturise the delicate eye area, we recommend our Replenishing Eye Serum which is designed specifically to hydrate and protect delicate eye area and contains antioxidant green tea and Vitamins A and E.
May 14, 2013
Does ProActiv help with acne scars and all the like? GUTHY-RENKER RESPONSE: Hi Louise, Proactiv doesn’t address acne scars, however by using Proactiv, you can fight and help prevent blemishes, so they don’t develop to the point they are likely to cause scarring.
May 8, 2013
Im 15 From NZ and have acne, what is best for me? i just want to get rid of it with out spending to much.
GUTHY-RENKER RESPONSE: Hi J, Thank you for your message. Our basic 3 Step System is only $29.99 plus $9.99 postage and handling. It contains the three core products to fight existing blemishes and prevent future breakouts. Right now, we have a great offer available where we have a selection of free gifts for you to choose from. Also we have a 60 day money back guarantee which means you can return it, if you are not satisfied with the results. We hope you will come to love Proactiv as much as we do - Good luck in your fight against blemishes!
April 30, 2013
Can I order these products only when I need them. I don't want them sent automaticly. GUTHY-RENKER RESPONSE: Hi Joy, thanks for your enquiry. You can purchase our Proactiv products individually here - http://www.proactiv.co.nz/products/full-proactiv-range/core-products and you will not receive the automatic membership to the Proactiv ActivMember. If you decide Proactiv is the product for you at a later stage (and we hope you do) then do consider joining as an ActivMember, you not only benefit from great savings, but you also enjoy convenience. You can find out more about our member benefits here: http://www.proactiv.co.nz/club.aspx. We hope you enjoy our Proactiv products as much as we do!
April 29, 2013
Do you get the free gift every time its delivered if you become a proactiv member?? and if you do does it stay free?
GUTHY-RENKER RESPONSE: Thank you for your enquiry. You will receive a free gift with your first Proactiv delivery only. As an ActivMember you can purchase the entire Proactiv range individually at special discounted prices, with great savings off the retail price! Check out the ActivMember Benefits section on our website for details or feel free to contact our Customer Service team on 0800 282 929 and they will be able to assist.
April 2, 2013
I used Proactiv to get rid of the usual teenage acne and it worked but it started making my eyelids red and itchy so I had to stop but I do recommend it, it was helpful but my skin must be sensitive. However I have back acne, would Proactiv work for that? It's also on my chest aswell I would love to get rid of it.
GUTHY-RENKER RESPONSE: Hi Brittany - Thank you for your feedback. When applying Proactiv you should avoid using it around your eye area. If you have not applied it to your eye area, but they have become red and itchy, we suggest you discontinue using the product as you may be now sensitive to benzoyl peroxide. Proactiv works on both your face and body. However for more sensitive skin, you can try our Deep Cleansing Wash or Cleansing Body Bar on your body. The exfoliating beads lift away dead skin cells while soothing botanicals help condition the skin and follow with our Clear Zone Body Lotion to keep your skin soft and hydrated. Our Deep Cleansing Wash, Cleansing Body Bar and Clear Zone Body Lotion contains Salicylic Acid to help purify the pores. The salicylic acid is a more gentler solution to breakouts. You can find it online here: www.proactiv.com.au/products/full-proactiv-range/body-care-products.
March 4, 2013
I used Proactiv since two years ago .. I stopped it because I can't afford it but I still believe in the products though.. Cause when I used the Proactiv Deluxe my friend actually noticed that my face is getting smoother and softer, so she asked me if I can order one for her ;) so I did ..!! is there any chance that I can get Proactiv delivery from Justin Bieber cause I heard that he will come to NZ for his Believe tour soonish..!! ;) just saying but I gotta be honest with you all .. PROACTIV really works :)
February 26, 2013
how can I order this ??
GUTHY-RENKER RESPONSE: Hi Freida, you can purchase it online: www.proactiv.co.nz or by calling one of our customer service representatives on 0800 557 337.
February 19, 2013
how long does it take for my proactiv to get delivered ?
PROACTIV RESPONSE: Hi Monique, allow up to 15 working days for delivery. More information is available in our FAQ's section - http://www.proactiv.co.nz/Purchasing-and-Returns.aspx
February 14, 2013
At 14 pimples started to develop on my forehead and around my nose. I was not happy! I saw the proactiv ad on tv and with the money back guarantee I thought there was nothing to lose by giving it a try. Three years later and I am still using it every day and rarely break out. Proactiv has given me lovely clear skin and I have recommended it to my friends and one cousin of mine who has also had outstanding results from using the product. I notice if I stop using it for a few days, my skin starts to go a little lumpy and soon pimples develop. But a week back on proactiv and they are gone! It is fantastic!
January 24, 2013
Ive been using proactiv for two months and it hasnt done anything! So gutted as i payed 80 thrnugh someone that got it from here. (I dnt knw y they were selling it for so much) I should of got it off here because i would get a refund! Or i just shouldnt bught it at all. PROACTIV RESPONSE: Hi Jess, thanks for your email. You are right – it is so much better to buy Proactiv directly from us as we give you a 60 day money back guarantee. And you can be certain that the product you buy is real. As to results, everybody’s skin is different and it can take a bit longer to see results.
January 20, 2013
Just started for a duration of 5 days using the Proactiv Deluxe and so far my skin is starting to improve, it feels smoother and softer. So basing from just less than a weeks usage I'm feeling positive w/ this product and have high hopes that it would help control my flare ups and maybe even diminish it. =)
December 22, 2012
I have been using this product for 14yrs!!!
July 11, 2012
Proactive Really Does Work , I LOVE This Product :)
May 25, 2012
I have been using Proactiv for 8 months now and to be honest it works very well. I have sensitive skin and don't get flare ups using this product. It keeps my skin pimple free and would recommend the face masks and moisturizers also. Thanks!
January 4, 2012
i just want to say these products saved my skin, now i dont have ANY pimples on my entire face, it completely saved me and helped me become more confident :)) thank you so much
September 11, 2011
I have been using it for about a week now and I have noticed a change in my skin! I love it :)
July 11, 2011
i have been using this for just over a week now, and already i can see the change in my skin. thanks heaps proactive.
Our basic 3 Step System.
Proactiv Deluxe Kit
Our 5-piece Deluxe system includes our core blemish fighting 3 step system, a moisturiser with SPF and body wash. It's all you need in your skin care regimen to keep your skin looking its best!
$49.99+ $9.99 P&H
Over $125 Value (sold separately) PLUS bonus gift
Check it out!
Proactiv for Teens
Combines our blemish fighting 3 step system with 2 additional items for all over clear skin
$49.99 + $9.99 P&H
Proudly bought to you by
Copyright © 2003-2014 Guthy-Renker®. All rights reserved.