Returns & guarantee policy
We promise you an opportunity to get clear, healthy-looking skin. If you don’t love of our products, for any reason, simply return the bottles (even if empty) within 60 days of receipt and we’ll give you a refund of your purchase price (less P&H).
You can return your products via post. The address your products need to be sent to is;
Proactiv Skin Health PTY Ltd
PO Box 201099 Auckland Airport
Freepost number 219823
Once we receive your return we’ll then process your refund which may take up to 3-5 working days for the bank to transfer the funds back to you.
We’ll refund the card originally used to place and pay for the order. This includes items purchased during sales*.
Please call or email our Customer Service Team if you have any further enquires.
0800 808 811
*Terms and conditions – Sale
We do not refund if you change your mind on sale items that have been
permanently reduced. However should you discover any damage or defect
upon delivery, please contact our Customer Care Centre and we will
rectify the problem. Please retain your invoice for warranty purposes.