Proactiv Skin Health and Privacy

Proactiv Skin Health Pty Ltd ABN 20 078 370 180 (Proactiv Skin Health, we, us, our) is part of the Proactiv Group.

This Privacy Policy (Policy) explains how we comply with Australian privacy requirements, including the Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). 

Proactiv Skin Health’s system for complying with Australian privacy requirements includes:

  • our commitment to compliance with privacy requirements;
  • our policy and approach to privacy, as explained in this information;
  • our resources allocated to privacy, including our technology systems and services; and
  • our people and the training and education we undertake.

Collecting your personal information

Our business involves direct contact with consumers.  When you deal with us, we collect personal information about you such as your name, your contact details, and other information about your circumstances and preferences.

We collect this information when we ask you for it and you provide it, including when you contact us with a comment or query.

We may also collect your personal information from other companies in the Proactiv Group and third parties (such as suppliers, agencies, contractors, our clients and business partners) to enable us to contact you.

We do not usually collect sensitive information, such as information about your health, racial or ethnic origin, sexual orientation, religious beliefs or affiliations.  We will only collect such information if required in a specific situation and with your consent, or otherwise in accordance with the Privacy Act.

Using your personal information

Examples include:

  • to respond to and process your requests such as for information, product, services, including managing your online accounts with us and providing warranty service where this applies to products;
  • to amend records to remove personal information; for product safety, such as to communicate product safety information to you;
  • for other everyday business purposes that involve use of personal information.

If we use your personal information to contact you and you would prefer that we not, please let us know and we will respect your preference.

When your choice is to continue to deal with us, we take it that you agree to and consent to our using your personal information in these ways, providing we follow the system and approach we explain in this Policy and comply with the law. 

We will not disclose your personal information to third parties for marketing purposes without your consent.

Storing and disclosing your personal information

We use various systems and services to safeguard the personal information we store, as part of our business systems and processes.

In using your personal information, we may pass on your personal information:

  • to others, like  our agents, contractors and service providers, who help us to provide services to you;
  • to other companies in the Proactiv Group;

Your personal information may be held and processed overseas by other companies in the Proactiv Group or our service providers (esp. in the United States). If we propose to disclose personal information elsewhere overseas in the future, we will do so in compliance with the Privacy Act and, where practicable, will advise you of the countries in which overseas recipients are likely to be located.

When we pass on or share your personal information in this way, we take steps to ensure it is treated in the same way that we would treat it.

By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures.  For the avoidance of doubt, in the event that an overseas recipient breaches the APPs, that entity will not be bound by, and you will not be able seek redress under, the Privacy Act.  Please let us know if you do not want us to disclose your information to overseas recipients.

We do our best to keep our records of your personal information up-to-date and accurate and not to keep personal information that is no longer needed.

We also share with others and disclose information from which personal information has been removed so that no privacy is affected.

We sometimes have to pass on personal information for legal or safety reasons or other special circumstances where required or permitted by law.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

Contact about your personal information

You can contact the Proactiv Group about your information and gain access to the information. You may request that your personal information is deleted or modified at any time. This relates to personal information held about you by the Proactiv Group or our service providers. To contact the Proactiv Group about your information, fill out the contact form here.

For complaints about privacy, we will establish in consultation with you a reasonable process, including time frames, for seeking to resolve your complaint.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney  NSW  2001
Phone: 1300 363 992

Updates to this Privacy Policy

We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our website.

Last updated: May 2020